Resources / Help
Six categories. Hundreds of answers.
The Bluelight help center is structured around the six things customers actually ask about. Each category card opens into the external knowledge base, searchable, version-tracked, and maintained by our support team.
Help categories
Pick the closest match.
Device Connectivity
Pairing CheckUp to your phone or tablet, app login, network setup, account access for multiple operators.
Result Interpretation
What the irradiance reading means, how to read the Ready-to-Use indicator, what a warning vs. a critical alert is telling you.
Testing Frequency
How often to test, when to test after a tip change, and what to do if a light fails mid-day.
Product Database
Which materials are in the library, how to request additions, and how the recommended exposure time is calculated.
Heat Concerns
Managing thermal load on the pulp during long cures, PLS (pulse) technology, and when to stop.
Value Proposition
Why a daily check changes outcomes, what dentists and assistants get out of the protocol, and how to communicate it to a team.
Talk to a human
Email, phone, or in-app chat.
Support reads everything that comes in and responds during business hours Atlantic Time.
Need something we don't cover?
If your question doesn't fit one of the six categories, write directly and we'll route to the right person.