Resources / Help
Six categories. Hundreds of answers.
The Bluelight help center is structured around the six things customers actually ask about. Each category card opens into the external knowledge base, searchable, version-tracked, and maintained by our support team.
Help categories
Pick the closest match.
Device Connectivity
App login, network setup, and account access for multiple operators.
Result Interpretation
What the irradiance reading means, how to read the Ready-to-Use indicator, what a warning vs. a critical alert is telling you.
Testing Frequency
How often to test, when to test after a tip change, and what to do if a light fails mid-day.
Product Database
Which materials are in the library, how to request additions, and how the recommended exposure time is calculated.
Heat Concerns
Managing thermal load on the pulp during long cures, PLS (pulse) technology, and when to stop.
Value Proposition
Why measuring your curing lights changes outcomes, what dentists and assistants get out of the protocol, and how to communicate it to a team.
Common questions
Asked most often.
- What is a CheckMARC evaluation?
- An expert-led, on-site curing-light evaluation for dental clinics. A CheckMARC partner visits the practice, tags and measures every curing light at the tip and at 6 mm, and returns an operator-level report with the cure times your materials need.
- Does a CheckMARC evaluation cost anything?
- Requesting a first evaluation is free.
- What does CheckMARC flag?
- Any light more than 20% off its stated output.
- How often should curing lights be tested?
- Every curing light loses output with use. Test when a light is new, regularly after that, and whenever something changes, such as a dropped light, a chipped guide or a new material.
- Who is MARC-LC for?
- Researchers and laboratories that need a traceable reference instrument to characterize curing lights or measure the energy delivered through materials.
- Who is MARC-PS for?
- Dental schools that want to teach light curing as a measurable competency.
Talk to a human
Email, phone, or in-app chat.
Support reads everything that comes in and responds during business hours Atlantic Time.
Need something we don’t cover?
If your question doesn't fit one of the six categories, write directly and we'll route to the right person.